Overview:
Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.
We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.
If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Office Services department in our Houston office, as a Technical Support Specialist.
The Technical Support Specialist is responsible for providing office based technology set-up and support based upon standard operating procedures, including troubleshooting and resolving custom application, system or hardware issues. They act as a project resource when directed and work closely with their local, regional and global peers to ensure seamless delivery of technology services and support for the end user in conjunction with the Firm’s strategic technology goals and initiatives.
Responsibilities:
,EDUCATION/TRAINING/CERTIFICATIONS
- University degree in a related field preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
PROFESSIONAL EXPERIENCE:
- Law Firm experience a plus
TECHNICAL SKILLS:
- Advanced proficiency in Microsoft Office products
- Knowledge of related problems with OS and registries
- Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools
- In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities
- Strong knowledge of hardware, printers and laptops and iPhone and Android devices
- Imaging and configuring PCs to Firm standards for rollout to users
- Ability to ‘teardown’ and repair laser printers (where applicable)
- Ability to build a clone computer and troubleshoot all computer hardware issues
- Strong knowledge in replacing broken parts in laptops and troubleshoot all laptop hardware issues
- Knowledge of document management systems and e-filing processes
PHYSICAL REQUIREMENTS:
- May require occasional lifting of up to 20. Lbs.
The typical pay scale for this position is between $69,200 and $91,500, although the actual wage or salary could be lower or higher if the candidate’s education, experience, skills and internal pay alignment are different from those specified.
The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.
Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accountabilities:
- Provides excellent 2nd line/desk side incident, problem and request management support in accordance with documented processes
- Resolution of all escalated Service Desk tickets and associated customer expectation management
- Effective and proactive communication of problems/issues that impact the business (e.g. outages)
- Provides operational support of the video conferencing network and its peripherals both locally and in conjunction with other offices, including video conferencing software and systems from Cisco, Webex, Zoom and Microsoft Teams
- Schedule and support video and audio conferences as require
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