Reference Number:
R36627
Havant (United Kingdom)
Full time
, Regular
Services
Technical Support Specialist – Mechanical and Electromechanical Systems - Onsite
Join our Technical Support department at our site in Havant.
We are looking for a Technical Support Specialist for the Technical Support department at Sartorius in Havant. In this role, you will be responsible for providing technical support to internal and external customers and Field Engineering Teams for chromatography skids and columns including hardware, software, process and application related issues within agreed time and customer service level. This role is primarily administrative, focusing on assisting field service engineers remotely, but requires hands on engineering skills to effectively support and troubleshoot machinery.
Our site in Havant undertakes full project lifecycle activities from quotation, through project management, product design, procurement, assembly, and testing of leading electro – mechanical chromatography equipment (process skids and columns) for the biotech and biopharmaceutical industry.
The team consists of 5 professionals, and we are looking forward to shaping the future with you.
This position is full time and based at our Havant site with hybrid working available. There’s a requirement for international travel up to 20%.

PLANNING AHEAD FOR YOUR FUTURE

• Group Personal Pension Plan
• Group Income Protection
• Salary Sacrifice Will Writing Service
  Ready to join Sartorius?
  About Sartorius
  Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
  We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

• On a daily basis you will be responsible for providing technical support (repair and maintenance support, diagnose complex technical issues, configure systems, fault finding) for internal and external customers, which includes the Field Engineering Teams.
• You will support projects pre – FAT, FAT, installation and SAT
• You will assist customers on using systems, troubleshooting directly with the customers either remotely or on site
• You will be liaising with software houses, R&D, engineering, and applications teams to gain information to help resolve technical problems related to systems
• Creating step by step guides, as well as technical documentation for equipment operation, maintenance and repair.
• Training people 1 to 1 on equipment use either on customer site or in our laboratory at the Havant site.
• Travelling to customer sites occasionally, when on site, you may be required to gown up and go into classified cleanroom environment to attend to the equipment.
• Developing new services and upgrades around allocated equipment.
• Working closely with internal and external stakeholders.
• Travelling to customer sites occasionally