Technical Support Specialist at Mirum Pharmaceuticals

Foster City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

125000.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, IT Support, Hardware Troubleshooting, Software Troubleshooting, AV Equipment Support, Zoom, Microsoft Teams, Logitech Sync, Ticketing System, Root Cause Analysis, Windows Operating System, Azure AD, Intune, Office 365, Okta, Networking Support

Industry

Pharmaceutical Manufacturing

Description

MISSION Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously. POSITION SUMMARY We are seeking a Technical Support Specialist to support our headquarters in Foster City. This role is an integral part of our global IT organization and reports directly to the Associate Director of IT Operations & Security. The ideal candidate will not only resolve technical incidents but also identify underlying problems and develop long-term solutions and processes. Responsibilities: Provide remote and onsite IT support for Mirum employees. Deliver excellent customer service and maintain effective communication. Troubleshoot end-user hardware/software issues (Monitors, Lenovo Laptops, conference room A/V equipment). Support AV events during company meetings and events using Zoom, Microsoft Teams, and Logitech Sync software and hardware. Ensure a seamless onboarding experience for new hires. Maintain inventory of all IT equipment, software, and hardware. Support standard corporate administrative tasks via the ticketing system. Conduct incident resolution and root cause analysis for various incidents and outages. Provide white glove support for executive staff. Assist with laptop and mobile device deployment. Maintain knowledge of and experience with Adobe, Box, and Microsoft applications (OneDrive, SharePoint, Office suite, etc.). Offer general networking support (Firewall, IP addresses, WLAN, Router/Switch). Required Skills: Minimum of 3-5 years in a technical support position. Deep knowledge of Windows Operating System, Azure AD, Intune, Office 365, and Okta (a must). General networking knowledge (Firewall, IP addresses, WLAN, Router/Switch). Strong organizational, prioritization, and communication skills. Excellent interpersonal skills and ability to work with cross-functional teams, customers, and external vendors. Strong incident resolution and root cause analysis skills. Required Office Skills/Responsibilities: The candidate must be onsite Monday through Friday. Support all company events, all-hands meetings, and FDA audits. Why Join Us? Be part of a passionate team dedicated to improving patient outcomes. Work in a dynamic and collaborative environment. Opportunities for professional growth and development. Competitive salary and benefits package. The salary range for this position is $115,000 to $125,000 USD. Compensation will be determined based on several factors including, but not limited to; skill set, years of experience, and the employee’s geographic location. Please note that the required compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits unless otherwise provided. #LI-ONSITE Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws. Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

Responsibilities

This role involves providing remote and onsite IT support, troubleshooting end-user hardware/software issues, and supporting AV events during company meetings. The specialist will also conduct incident resolution, root cause analysis, and ensure a seamless onboarding experience for new hires.