WHO WE ARE:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

Qualifications:

• Bachelor’s degree preferred; minimum of two years of experience in technical support in lieu of Bachelor’s degree required.
• 1-3 years of previous experience required.
• Thorough knowledge of imaging software.
• Working knowledge of Active Directory, Group policy and file sharing.
• Time Management: Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.
• Solving Projects: Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Customer Focus: Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services

The Technical Support Specialist will be responsible for providing high-level technical phone and hands-on support to faculty and staff. This position will work closely with all levels within the institution and provide seamless and stellar user support.

Essential Responsibilities:

• Provides users with quick resolutions to technical issues having to do with desktops, Laptops, Printer, account access, wired and wireless network troubleshooting, and Laptop imaging.
• Works with senior and lead technicians to test, document and implement new technologies.
• Assists with system and network administration as needed using Active Directory, client management and phone system administration tools.
• Works closely with technical operations to troubleshoot reported issues with the infrastructure and LAN/WAN.
• Works as part of the onboarding team to provide newly hired employees with technical training on how to use system and tools.

Qualifications:

• Bachelor’s degree preferred; minimum of two years of experience in technical support in lieu of Bachelor’s degree required.
• 1-3 years of previous experience required.
• Thorough knowledge of imaging software.
• Working knowledge of Active Directory, Group policy and file sharing.
• Time Management: Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.
• Solving Projects: Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Customer Focus: Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.