Technical Support Specialist (Night shifts) at Deligo Vision Technologies

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Savviness, Problem Solving, Analytical Skills, Communication Skills, Interpersonal Skills, Customer Support, Data Analysis, Documentation, Troubleshooting, Setup Assistance, Deployment Leadership, Knowledge Base Contribution, Team Collaboration, Flexibility, English Language Skills, Travel Willingness

Industry

Software Development

Description

Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar. We build advanced visual AI — developed by a top-notch machine learning team — to recognize food and retail items instantly. No barcodes, no manual scanning. Just place your items and tap to pay — it’s that simple. The result: a magical experience that improves everyday lives by saving time standing in checkout lines. But this isn’t just exceptional tech: We are a tight-knit team of curious, passionate and ambitious builders who take pride in our craft and value trust in everything we do. If you’re looking to join a rocket ship and help redefine the future of AI-powered checkout, we’d love to meet you! 🚀 Role at a glance We are seeking a dedicated Technical Support Specialist to join Deligo’s Operations experts, primarily working night shifts to support our US customers. As a member of the team, you will provide expert assistance to our customers during evening and overnight hours, ensuring seamless operation and satisfaction with our product. How you’ll make a difference Provide customer support via different interfaces like live chat and email Lead and deliver new location’s deployments Diagnose and troubleshoot issues, escalate is required Assist customer with setup and configuration Document and track customer interactions and solutions Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities Improve our AI success results through data analysis and enhancement Contribute to knowledge base articles and support documentation What makes you a great fit Proven experience in IT, customer or sales support roles Strong English language skills Willingness to work flexibly, as we cover 8:00–2:00 in shifts (8:00–16:00 / 10:00–18:00 / 18:00–02:00), with this role primarily supporting the night shift (18:00–02:00), including additional compensation for night work and benefits Technical savviness to tackle tricky issues Willingness to travel (around 20% of the time to our clients, mainly across EU and UK) ✈️ This is a mostly office-based position, with your core working hours spent in our Budapest HQ Strong problem solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Bonus Experience working in a fast paced, startup or scaleup environment German or French language skill Why join us Opportunity to join at an early stage, making a visible impact in a fast-scaling startup Real influence on how our products and processes evolve, with freedom to innovate A collaborative, creative, and transparent culture where contributions are recognized A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events High-tech equipment Flexible working hours and hybrid approach Competitive salary Details Start: As soon as you are ready Location: Budapest - we operate with an office-first approach, typically requiring 3-4 days per week in-office Contract: Permanent Compensation: Competitive package based on experience We’re looking forward to receiving your application!

Responsibilities

Provide customer support via live chat and email, ensuring seamless operation and satisfaction with our product. Diagnose and troubleshoot issues, assist customers with setup, and contribute to knowledge base articles.