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Technical Support Specialist at Nox Medical

, , United States -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

80000.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Product Testing, Documentation, Clinical Science, English Communication, Problem Analysis, Data Collection, Corrective Action Planning

Industry

Medical Equipment Manufacturing

Description

About the role We are seeking a dedicated and customer-focused Technical Support Specialist to provide global technical assistance to healthcare providers who use Nox Medical hardware and software solutions. In this role, you will support users by phone, and through email, offering patient and compassionate guidance to ensure an exceptional customer experience. This is a remote position. Work schedule would be Wednesday 10pm ET - Sunday 8am ET. What you'll do Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software Have patience and compassion for working with healthcare providers who need assistance Investigate and document product performance and failure information Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues Test new versions of hardware and software Be willing to be a super user of all Nox Medical products Perform complaints documentation and handling Qualifications Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries. Excellent oral and written communication skills in English. A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans Strong technical background. Have a high aptitude for learning new technology and clinical related science Be comfortable and accepting of an ever changing technology landscape Experience with customer service and technical support is a benefit RPSGT credential is a benefit Experience using Noxturnal software is a benefit French Intermediate language proficiency is a benefit

Responsibilities

Provide global technical assistance to healthcare providers using Nox Medical hardware and software via phone and email. Collaborate with internal teams to troubleshoot product issues and test new software and hardware versions.