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Technical Support Specialist PAN (Remote) at Simera

Panama City, Panamá Province, Panama -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Hardware, Software, Networking, Communication, Documentation, Ticketing System

Industry

Software Development

Description

As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience. Key Responsibilities: Respond to customer inquiries via phone, email, and chat, resolving issues promptly. Diagnose and troubleshoot technical problems related to hardware, software, and networking. Document all interactions and resolutions accurately in the ticketing system. Escalate complex problems to relevant technical teams when needed Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field (preferred). Technical support experience, with strong customer service skills. Proficiency in troubleshooting various technical issues. Excellent communication skills. English proficiency at C1/C2 level. Flexible to work onsite, hybrid, or remotely By applying, you agree that we may create a profile for you on Simera to continue your application.

Responsibilities

The specialist will act as the frontline responder for customer technical inquiries, providing comprehensive assistance across Tier 1 and Tier 2 issues. Key duties involve responding to inquiries via multiple channels, diagnosing and troubleshooting technical problems, and accurately documenting all resolutions.