POSITION SUMMARY:

As a Technical Support Specialist, you will be responsible for assisting customers and channel partners with troubleshooting and resolving issues related to our instruments and software. You will handle technical inquiries, provide remote support, and ensure that product installations, configurations, and repairs meet company standards. You will work closely with the engineering team, providing feedback on recurring issues and assisting in root-cause analysis to support ongoing product improvements. The successful candidate must be able to follow technical procedures, document support activities accurately, and function effectively in a fast-paced, customer-focused environment.

REQUIRED SKILLS/EXPERIENCE:

· 2+ years of experience in a technical support or customer support role, preferably in scientific instrumentation or industrial equipment.
· Strong troubleshooting and problem-solving skills.
· Excellent verbal and written communication skills.
· Familiarity with basic electronics, networking (Ethernet, Wi-Fi), and software troubleshooting.
· Experience with CRM or ticketing systems is a plus.
· Ability to explain technical concepts clearly to non-technical audiences.

DESIRED SKILLS/EXPERIENCE:

· Must be able to work effectively alone under minimal supervision and complete assigned work targets in a timely manner.
· Experience in air quality monitoring, environmental instrumentation, or particle counters.
· Hands-on experience with calibration or repair of precision instruments.
· Familiarity with ISO standards and practices.
· Multilingual abilities are a plus.

EDUCATION:

· HS Diploma or equivalent

ABOUT PARTICLES PLUS® INC.:

Particles Plus® Inc. engineers and manufactures feature-rich particle counters and air quality monitoring instrumentation. The company serves the Life Science, Food & Beverage, Pharmaceutical, Indoor Air Quality, Industrial Health & Safety, Cosmetic, Semiconductor, Aerospace and Data Storage industries.
This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Stoughton, MA 02072 (Preferred)

Ability to Relocate:

• Stoughton, MA 02072: Relocate before starting work (Preferred)

Work Location: In perso

· Provide first-line technical support via phone, email, and remote tools to customers and channel partners.
· Troubleshoot Particles Plus® Inc. instruments and software issues.
· Document all customer interactions, issues, and resolutions in the CRM/ticketing system.
· Coordinate with engineering, manufacturing, and product teams to resolve complex technical issues.
· Assist customers with product setup and configuration.
· Conduct remote training sessions or webinars for customers and distributors as needed.
· Provide feedback to product development teams regarding recurring technical issues or product improvements.
· Support internal teams (sales, marketing, production) with technical inquiries and documentation.