What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 800 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.

PocketHealth is looking for a Technical Support Specialist to provide technical support and handle urgent escalations from patients or providers in a production environment with high-volume transaction traffic as part of the Provider Operations team. In this role, you will work closely with all stakeholders including support representatives, customers, account managers, technical services and the management team.
Our Technical Support team are troubleshooting experts. They know that sometimes you need to check that everything is plugged in, turn it off and then on again, while also being ready to dig to find the root cause of a software issue. This is a team that works cross functionally across the business with Engineering, Support, and other teams while supporting our patients and providers. As a TSS here at PocketHealth, you’ll be a trusted source of PACS / DICOM knowledge for other folks across the business.