Technical Support Specialist

at  Precision Medicine Group

Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a Technical Support Specialist to support our Berlin Lab and Corporate team members.

REQUIRED EXPERIENCE:

• Bachelor’s Degree or equivalent experience or Certifications Required
• Minimum of 1 years of experience in a help desk role is required
• Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
• Experience with Microsoft Office 365 and Office for Mac
• Experience with Windows 10
• Experience with Android, iOS

HELPFUL EXPERIENCE:

• Must be able to troubleshoot remote issues and support offsite users
• Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals
• Ability to perform light to medium physical work of lifting up to 50 pounds
• Knowledge of SharePoint or other portal products is a plus
• Knowledge of VOIP/PBX systems
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  Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. © 2020 Precision Medicine Group, LLC
  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.
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