Technical Support Specialist at PTC

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Client-Server Applications, Relational Databases, Networking, Windows OS, Analytical Problem Solving, Technical Communication, Escalation Protocols, IT Administration, Software Configuration Management, Web Development, RESTful APIs, HTML, XML, Customer Service, Collaboration

Industry

Software Development

Description

Create and maintain knowledge articles for customers and internal use, using KCS standards. Opportunities to train, mentor, as well as participate in training programs. Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges. Experience diagnosing, troubleshooting or supporting Client-Server Applications, Relational Databases, Networking, or Operating System issues(mainly Windows OS). Demonstrated ability to solve analytical problems. Ability to investigate, document, and describe defects and customer use cases. Able to produce audience-appropriate technical communications with management, support personnel, and the customer. Escalating issues to testers and developers as needed, following escalation protocols IT Admin experience (System, Network, and/or database administration). Knowledge of Software Configuration Management/Application Lifecycle Management tools is a plus. An understanding of web and web services development including use of RESTful API's, HTML and XML is a plus. Experience in relational Database technologies (Oracle, MS SQL Server, etc.)is a plus. OSLC technology know-how is a plus. A strong capacity and desire to develop personal customer service and communication skills. The candidate is expected to understand and relate to customer needs while effectively managing customer expectations. The ability to effectively manage multiple urgent issues in parallel. The confidence, communication and interpersonal skills to manage and direct customers during urgent or critical situations. The ability to work with teammates in a collaborative manner to achieve a common goal. Demonstrating an innovative, proactive, and systematic approach to improving internal processes Demonstrated motivation to learn new skills and technologies. Bachelor's degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields. 1-3 years hands-on experience in a related support, services, or software development field that utilized technical and soft skills. Experience working with technically diverse teams. Strong verbal and written communication skills. Customer Satisfaction focus, both internal and external, with strong relationship skills.

Responsibilities

Create and maintain knowledge articles for customers and internal use. Diagnose, troubleshoot, and support various technical issues while managing customer expectations.