Technical Support Specialist at Purpose Technology Group LLC

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Maintenance, End User Support, System Improvement, User Training, Desktop Support, Help Desk Support, Hardware Repair, Software Troubleshooting, Inventory Management, Remote Diagnosis, VoIP, Mobile Devices, System Configuration, MS Windows 10, Office 365, Azure Active Directory

Industry

Description

Description Onsite or Client Location Overview: We’re seeking a Technical Support Specialist to be the backbone of our IT operations. With your expertise, you’ll maintain our network, support end users, and spearhead system improvements. If you have a knack for IT solutions and a customer-focused approach, join us and take the lead in keeping our technology track. Job Responsibilities: Provide user training to maximize productivity and ensure proper use of the equipment while minimizing downtime. Assist with support of network and telephone system. Responsible for providing desktop support and maintenance of PC’s, and computer related equipment. Provide first and second level help desk support to users for software/hardware problems. Install and perform minor repairs to hardware, software, printers, and peripheral equipment, following the company’s best practices. Maintain accurate inventory of all equipment at various sites using different toolsets. Ability to work in a group environment and collaborate on work efforts and ideas as well as individually as needed. Ability to troubleshoot and remotely diagnose and resolve issues in a timely manner. Troubleshooting and resolving hardware and software issues on desktops, laptops, and servers, as well as VoIP and mobile devices Configure new systems for users and perform moves and set-ups in conjunction with personnel moves. Ability to effectively communicate and interact with end users to resolve issues. Requirements 2+ years' experience troubleshooting and supporting PC, hardware, desktop at an enterprise level Experience working with a formal ticketing system and maintaining internal and external facing documentation Extensive experience working within RRM and PSA systems and processes Experience and working knowledge within MS Windows 10 and above Strong communication and customer service mentality Understanding of networking hardware and functionality including switches, access points, and firewalls Experience with Microsoft Office 365, Windows and MAC operating systems and maintaining devices in an On-Prem, Hybrid, and Azure Active Directory environment Strong communication skills, both written and verbal Participate in a 24x7 On-Call Rotation Schedule as needed. Preferred Skills: MCSE Certification ITIL Certified Nonprofit experience MSP experience Position requires the ability to lift and move upwards of 50lbs, climb under desks and into network closets to adjust wiring, etc. Ascend and descend multiple flights of stairs several times a day. Regular onsite client visits are required, including work being performed primarily at one client location. While location(s) are subject to change, this position is required to be client facing. This job description is not intended to be an exhaustive list of all responsibilities, duties, and requirements associated with the position. The company reserves the right to add to, change, or delete any of the above responsibilities at any time.

Responsibilities

The specialist will maintain the network, support end users, and spearhead system improvements, including providing user training to maximize productivity and minimize downtime. Responsibilities also cover first and second-level help desk support, hardware/software installation, minor repairs, and maintaining equipment inventory.