Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.
Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.
The Technical Support Specialist is responsible for providing remote technical support for Growth Direct™ systems to meet or exceed customer expectations across the European market. This position requires advanced problem-solving skills, both technically and in handling customer situations in pharmaceutical quality control environments. The Technical Support Specialist is an experienced professional with well-developed communication skills who has a full understanding of GxP practices, LIMS/QMS systems, and company policies. As a trusted resource, the Technical Support Specialist works autonomously to troubleshoot complex issues while maintaining Service Level Agreements and documenting cases in Customer Relation Management (CRM) database.

SKILLS:

• Demonstrated ability to read, comprehend, and interpret technical documentation, including organizational and instrument procedures, and those from customer/regulatory agencies
• Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Experience with SQL queries and data analysis preferred
• Well-developed and professional output of written and spoken communications in English
• Strong customer service soft skills with ability to handle challenging situations professionally
• Computer/Microsoft Office proficiency
• Experience with remote support tools, CRMs, and virtual collaboration platforms
• Professional email etiquette and remote communication skills
• Regularly makes decisions autonomously with limited guidance/supervision required

KNOWLEDGE:

• Experience working directly on software-controlled laboratory instruments
• Previous experience in technical support with well-developed professional customer handling skills
• Knowledge of computer networking, internet protocols, and system administration
• Demonstrated experience working in ISO or GMP controlled environments
• Understanding of pharmaceutical QC applications: environmental monitoring, water testing, bioburden, sterility preferred
• Understanding of 21 CFR Part 11, EU GMP, and ALCOA+ data integrity principles preferred
• Experience working with LIMS platforms (LabWare, Sample Manager LIMS, MODA, or similar) preferred
• Knowledge of Pharmaceutical Microbiology a plus
• Additional EU language skills (German, French) preferred

EDUCATION:

Minimum of technical degree in Life Sciences, Microbiology, Computer Science, Engineering or equivalent experience; bachelor’s degree preferred

Please refer the Job description for details