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Technical Support Specialist at Rattle

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Cloud, SaaS, CRM, Analytics, Sales Technology, Salesforce, Gainsight, Tableau, Hubspot, Gong, Zendesk, Communication, Troubleshooting, Documentation, Customer Success

Industry

Software Development

Description

Role: Technical Support Specialist Location: Bangalore Type: Full-Time About Rattle: What We’re Up To At Rattle, we are transforming how revenue teams and leaders connect with their go-to-market systems. Our process automation platform empowers teams to boost efficiency, transparency, and growth across their revenue funnels. With intelligent real-time alerts, Rattle provides revenue leaders with actionable insights, seamless collaboration, and improved forecast accuracy—all accessible within Slack or MS Teams. Trusted by thousands of revenue leaders at companies like Notion, Twilio, Figma, Miro, Abnormal Security, and Nutanix, Rattle helps teams work smarter and achieve predictable results. Responsibilities Investigate, prioritise, troubleshoot, and resolve technical issues with the help of Customer success and engineering teams Roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time Ability to communicate well with a different set of audiences (engineers, customer success, technical and non-technical customers) Documenting recurring issues to knowledge base articles or FAQs to minimise the turnaround time on closing support tickets Flexible to work between 3:00 PM to 03:30 AM IST (Availability; 9 Hour shift) to support our global customers Qualifications 4-6 years of overall experience in customer-facing roles (Support/Integration Support) 2+ years as a Technical Support Engineer in Cloud/SaaS companies or products Deep technical expertise in CRM, Analytics, or Sales technology platform (such as Salesforce, Gainsight, Tableau, Hubspot, Gong, Zendesk etc.) is preferred Excellent written and verbal communication skills Bachelor's Degree in Computer Science or equivalent is not required but preferred Brownie points if You have prior experience working with Customer Success, Product, and Engineering

Responsibilities

Investigate, prioritize, troubleshoot, and resolve technical issues with the help of Customer Success and engineering teams. Document recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets.