Technical Support Specialist - Real Time Systems at Baker Hughes

, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Management, Data Quality Assurance, System Operations, Troubleshooting, Root Cause Analysis, APIs, Middleware, Monitoring Solutions, Real-Time Dashboards, Collaboration Tools, Networking, Cloud Platforms, WITSML Protocols, Automation Scripting, Real-Time Data Transmission

Industry

Energy Technology

Description

Job Description Technical Support Specialist - Real Time Systems Do you like working in collaborative teams and solving technical problems? Do you enjoy technical challenges? Be part of a successful team Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Partner with the best As a Technical Support Specialist. You will be responsible for monitoring real-time data, incident management, and data quality assurance. You will provide highest level of customer service to the customers and will challenge your ability to perform in a high paced environment. As a Technical Support Specialist - Real Time System, you will be responsible for: System Operations: Deploy, configure, and maintain applications across diverse environments, including physical servers, virtual machines, and containerized platforms. Delivering comprehensive Tier 3 technical support for infrastructure, applications, networks, databases, and real-time data systems. Lead the resolution of complex production issues through troubleshooting, root cause analysis, incident management, and continuous process improvement. Administer system integrations involving APIs, middleware, and monitoring solutions. Implement and maintain real-time dashboards and collaboration tools to support remote operations. Collaborating closely with cross-functional teams—including Operations, Engineering, Product, Sales, and Development—to ensure consistent and reliable service delivery. Working closely with our customers to understand how they work, their challenges, and translate their requirements. Partner with Enterprise Architects, clients, and vendors to develop and deploy new solutions and technologies. Contribute to enterprise digital transformation efforts, including environment migration initiatives and adherence to security and compliance standards. Oversee small-scale projects or technical workstreams such as tenders/POCs, including planning, risk management, and quality assurance. Generating technical reports and documentations for the system design, procedures, and incidents. Facilitate and conduct system training sessions and documentations. Support works conducted in clients and vendors sites. Real-time Support: Identifying, resolving technical incidents and problems proactively to ensure a prompt solution. Providing real-time-monitoring of drilling activities in order to complete operations in a safe and efficient manner. Field Operations: Regular field visits to remote areas for system troubleshooting. Deploy, configure, and maintain applications across diverse environments Generate technical reports and documentations for the system design, procedures, and incidents Connect and troubleshoot network issues at the field site. Developing your technical knowledge and expertise to provide effective problem solving. Assisting in incident investigations and troubleshooting and diagnosing Realtime system issues. Fuel your passion. To be successful in this role you will: Have a Bachelor’s degree in Engineering or Computer Science (Energy knowledge is a plus). Have 2+ years’ experience in IT systems, infrastructure, and application support. Have knowledge of databases (relational and non-relational). Be a good team player and display good communication skills. Have excellent communication skills and ability to engage with both technical and non-technical stakeholders Have excellent written and verbal English communication skills Additional Skills (Nice to have): Knowledge of networking, APIs (SOAP/REST), and cloud platforms. Clear understanding and knowledge of WITSML protocols. Capable in writing scripts that aid for automation. Knowledge in OpenShift and containerization. Background in real-time data transmission and monitoring systems. CCNP Certification Work in a way that works for you. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. 12-hour shift 24/7 support Working with us. Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you. Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities. Comprehensive private medical care options. Safety net of life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits. At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.

Responsibilities

The Technical Support Specialist will monitor real-time data, manage incidents, and ensure data quality. They will provide Tier 3 technical support and collaborate with cross-functional teams to deliver reliable service.