Start Date
Immediate
Expiry Date
03 Sep, 25
Salary
0.0
Posted On
04 Jun, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
English, Software, Data Manipulation, Active Directory, Reporting, Itil, Communication Skills, Investigation, Ownership, Knowledge Base, Jira, Progression
Industry
Information Technology/IT
TECHNICAL SUPPORT SPECIALIST
RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries – from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail.
And as an employer? At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life.
ABOUT THE ROLE
We are now looking for a full-time Technical Support Specialist to join RELEX in the UK office. You will join a Support team of 10 people worldwide, who will help you succeed in your new role. Together the team will manage RELEX’s extraordinary growth within the Space & Assortment industry. You will help the team achieve this goal by supporting our global customers and ensuring we solve their time-sensitive issues in the most efficient way.
WHAT YOU’LL BE DOING:
This role’s main focus is supporting our customers via the tickets they raise in our service desk – we have a very diverse range of issues that use lots of different technologies so our workdays will have many unique and interesting cases. A successful candidate will be accustomed to multi-tasking and working towards specific time-sensitive resolutions, learning how our applications work is very important and will be the focus of the candidate when they begin the role. Interacting with customers and other RELEX departments via online meetings, phone calls and emails is a daily occurrence so strong communication skills are necessary.
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