Technical Support Specialist at RMS Energy

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transformer Testing, Breaker Testing, Technical Troubleshooting, Electrical Estimating, Test Report Analysis, Customer Service, Project Scheduling, Proposal Generation, TTR Analysis, Megger Testing, Winding Resistance Testing, Power Factor Testing, Client Communication, Technical Support, Field Operations, Electrical Engineering

Industry

Utilities

Description

We’re looking for a Technical Support Specialist who are ready to bring their electrical field experience into a customer-facing role that bridges operations and client success. This position provides technical expertise, estimating support, and troubleshooting for transformer and breaker testing projects. You’ll act as the link between field crews and customers—ensuring technically accurate proposals, efficient scheduling, and reliable support for testing and troubleshooting in real time. If you have hands-on experience in transformer and breaker testing and want to combine it with customer service and project support, this is the role for you. What You’ll Do: * Review and validate estimates, schedules, and quotes for accuracy and completeness * Respond to high volumes of customer and field calls, providing technical guidance and troubleshooting support on transformer and breaker testing projects * Review, analyze, and validate electrical test reports (TTR, megger, winding resistance, power factor) * Troubleshoot field issues such as transformer leaks or resistance anomalies, recommending corrective actions * Generate detailed proposals and quotes * Collaborate with supervisors to plan and schedule upcoming work * Attend pre-construction and customer meetings * Maintain strong knowledge of industry-standard processors and equipment * Apply expertise with transformers from major OEMs * Support business development by ensuring technical accuracy in proposals and client communications The Experience We’re Looking For: * 5+ years of hands-on transformer and breaker testing experience * Proven ability to interpret/validate test reports and identify field issues * Experience in preparing accurate estimates, proposals, and project quotes * Comfortable supporting high volumes of technical calls and troubleshooting under time constraints * Familiarity with major transformer OEMs and testing platforms/equipment * Direct troubleshooting experience on transformer or breaker anomalies in the field * Strong customer focus with exceptional communication and presentation skills Additional Requirements: * Willingness to travel up to 30% throughout the U.S * High school diploma or GED required * Must pass background check and pre-employment/random drug tests * Valid driver’s license with a clean driving record * Physically capable of sitting, standing, and performing light tasks with occasional lifting up to 20–50 lbs Bonus Points for: * Associate’s or Bachelor’s degree in Electrical Engineering/Technology or related field preferred * NETA Level II certification (or higher) preferred * Knowledge of breaker testing procedures and electrical field work is preferred * Prior customer-facing experience in a technical support or estimating role Why Join RMS Energy: We’re not just another power services company. We’re a tight-knit, mission-driven team that values safety, teamwork, innovation, and continuous growth. * Competitive Compensation – Overtime potential and merit-based raises * Full Benefits – Medical, dental, and vision coverage fully paid for employees, starting the month after hire * Steady Employment & Career Growth – Be part of a fast-growing company with promotion potential * 401(k) with Company Match – Traditional & Roth options + free investment guidance * Top-Tier Equipment – Provided to support you in the field * Compensated Travel Time plus Per Diem – Earn while seeing new places * Education Support – Paid training, certifications, and industry memberships * Generous PTO – Paid vacation, holidays, and sick leave * Employee Assistance Program – Legal, financial, and mental wellness support Want to be part of something meaningful? Apply today and join a team where People, Purpose, and Power come together – your future starts here. RMS Energy is an Equal Opportunity Employer. We believe diverse teams drive better outcomes, and we’re committed to creating an inclusive environment where all employees feel valued and empowered. For more information about RMS Energy, please visit www.rmsenergy.com. [http://www.rmsenergy.com/]

Responsibilities

Acts as the technical link between field crews and customers by providing troubleshooting support and technical guidance for transformer and breaker projects. Responsible for validating estimates, analyzing electrical test reports, and generating detailed project proposals.