Technical Support specialist - SMB at Gigmo Solutions

, , Nigeria -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Azure, Microsoft Exchange, Teams, SharePoint, Troubleshooting, Problem Solving, Analytical Skills, Communication, SLA Management, Escalation Handling, Technical Support, Windows 10/11, TPM 2.0

Industry

Information Technology & Services

Description

About Gigmo Solutions Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having a presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are a Microsoft Partner in providing technical support. We are looking for enthusiastic and tech-savvy freshers to join our Technical Support Team for one of our biggest clients — Microsoft. You will be supporting Small and Medium Business (SMB) customers on Microsoft Cloud Technologies, helping them troubleshoot and resolve issues related to Microsoft 365, Azure, and other cloud-based services. Website: https://Gigmos.com Roles & Responsibilities Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house. Responsible for handling escalation calls and resolving tickets as per SLA. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Diagnose and troubleshoot technical issues. Prioritize and manage several open issues at one time. Desired Skills Experienced in Microsoft Process or Microsoft 365 domain. Must have excellent written and verbal communication skills. Willing to work in shifts (24*7) Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps, TPM 2.0, 16 GB RAM. Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.

Responsibilities

The role involves providing support for Microsoft 365 services like Exchange, Teams, and SharePoint to business customers, handling escalations, and resolving tickets according to Service Level Agreements (SLAs). Responsibilities include taking ownership of customer issues, researching solutions, diagnosing technical problems, and escalating unresolved issues to appropriate internal teams.