Technical Support Specialist

at  SMS Equipment Inc

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include: competitive wages, comprehensive group benefits plans, and RRSP matching.
At SMS Equipment, safety is our number one priority. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.
Reporting to the Technical Support Manager, Acheson the Technical Support Specialist is responsible for providing knowledge and experience and supporting with the timely repair of down equipment at SMS’ Remote Mining locations. The position ensures field and shop activities involving maintenance and repair of equipment are conducted in a safe, efficient and economical manner.
This position is based out of our Acheson Branch. The incumbent must have the ability to travel frequently and have no site restrictions.

Responsibilities include assisting tradespeople remotely or locally, in repair procedures and techniques when problems are encountered. This position also provides support for our other centralized support roles related to job planning, equipment reliability, and continuous improvement. Duties include, but are not limited to:

• Tracking and monitoring test programs in the field, communicates with the Reliability team and Corporate Technical Support.
• Identify and analyze technical issues which can impact availability and communicate to stake holders.
• Continuously looking for improvements for the customer equipment.
• Acts as the liaison between SMS Equipment, Komatsu and the customer.
• Work closely with OEM representatives and keep customers informed.
• Providing after hours technical support when required.
• Documenting and preparing customer reporting and observations as required.
• Provide technical support to ensure the success of both the preventative and predictive maintenance programs.
• Reviews equipment preventative, vibration and oil analysis programs as appropriate to maximize benefit.

Qualifications:

This position requires a Journeyperson level trades certification along with a minimum of three to five years Komatsu equipment specific experience and/or heavy equipment experience. Other required skills include:

• Knowledge of maintenance and repair of parts and equipment.
• Must possess above average communication, organization and multi-tasking skills with ability to keep accurate detailed notes.
• Good/ excellent computer knowledge and skills (i.e. Word, Excel, General Electric Software and Cummings Engine Software, Payload, Komtrax, etc.) are required with the ability to learn new technology.
• Also requires knowledge of all relevant acts, regulations, and equipment inspection requirements and to deal with all local and regulatory authorities.
• Valid driver’s license.

• Tracking and monitoring test programs in the field, communicates with the Reliability team and Corporate Technical Support.
• Identify and analyze technical issues which can impact availability and communicate to stake holders.
• Continuously looking for improvements for the customer equipment.
• Acts as the liaison between SMS Equipment, Komatsu and the customer.
• Work closely with OEM representatives and keep customers informed.
• Providing after hours technical support when required.
• Documenting and preparing customer reporting and observations as required.
• Provide technical support to ensure the success of both the preventative and predictive maintenance programs.
• Reviews equipment preventative, vibration and oil analysis programs as appropriate to maximize benefit