WHO WE ARE

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

WHAT YOU’LL DO:

You will assist customers and partners by troubleshooting and resolving technical issues related to Geotab’s products and services. Your role will require you to diagnose problems, provide solutions, and offer support for both Geotab and partner technologies. As this is a 24/7 operation, you’ll be flexible with shifts, working days, evenings, nights, weekends, and holidays to ensure continuous support.

WHAT YOU’LL BRING TO THE ROLE

• Ability to read, write and speak in English and Spanish Fluently.
• 1-3 years in customer service/support capacity.
• 1-3 years with troubleshooting technical issues.
• Expert level Excel skills, including creation of pivot tables and reports.
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills.
• Comfort speaking with customers by telephone, email and chat.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).
• Working Knowledge in utilizing data warehouses (i.e., Google Big Query).
• Strong interpersonal relationship building skills.
• Strong analytical skills with the ability to problem solve well-judged decisions.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
• Ability to work any schedule in a 24/7 environment.
  If you got this far, we hope you’re feeling excited about this role! Even if you don’t feel you meet every single requirement, we still encourage you to apply.