Technical Support Specialist (Spanish language) at Hostinger
Remote, , Panama -
Full Time


Start Date

Immediate

Expiry Date

13 May, 25

Salary

0.0

Posted On

14 Feb, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

English, Spanish, Communication Skills

Industry

Information Technology/IT

Description

YOUR SKILLS AND EXPERIENCE

  • Fluent in English (C1 or native), written and spoken.
  • Fluent in Spanish (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).
Responsibilities
  • Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
  • Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  • Proactively identify and implement improvements to your work, team and department
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