Additional Information

• Agency Logo:
• Requisition ID: INF02QM
• Number of Openings: 1
• Advertised Salary: $54,000
• Shift: Day Job
• Posting End Date: Sep 4, 2025

JOB DESCRIPTION:

Atlanta Technical College (ATC) is seeking highly qualified applicants for its Technical Support Specialist (F/T) position in the Information Technology division. This position is located on Atlanta Tech’s main campus, just South of Downtown Atlanta.
The Technical Support Specialist is responsible for supervising the provision of technical support services for faculty and staff.

Job duties include, but may not be limited to the following:

• Direct the processing and response to helpdesk calls for administrators, faculty and staff.
• Serve as lead technician and provide service to technology users.
• Install Microsoft operating systems and applications software.
• Maintain and repair computer network, workstations, and peripheral equipment including performing troubleshooting functions.
• Determine computer and/or network hardware and software problems.
• Research and investigate new technology products for PC networking, software, and hardware products.
• Communicate accurate information to department staff and outside entities.
• Assist with the installation of fiber and copper cabling to include hone cabling.
• Develop and conduct training programs on hardware, software, and network.
• Serve on appropriate ad hoc committees.
• Schedule technician as necessary to carry out tasks to complete strategic objectives.

PREFERENCES MAY BE GIVEN TO CANDIDATES WHO IN ADDITION TO MEETING THE MINIMUM QUALIFICATIONS, POSSESS AND DEMONSTRATE THE FOLLOWING:

• Bachelor’s Degree from a regionally accredited institution AND Five (5) years of work-related experience.
  WORK SCHEDULE: May be required to teach at other locations and other locations within the community.

• Direct the processing and response to helpdesk calls for administrators, faculty and staff.
• Serve as lead technician and provide service to technology users.
• Install Microsoft operating systems and applications software.
• Maintain and repair computer network, workstations, and peripheral equipment including performing troubleshooting functions.
• Determine computer and/or network hardware and software problems.
• Research and investigate new technology products for PC networking, software, and hardware products.
• Communicate accurate information to department staff and outside entities.
• Assist with the installation of fiber and copper cabling to include hone cabling.
• Develop and conduct training programs on hardware, software, and network.
• Serve on appropriate ad hoc committees.
• Schedule technician as necessary to carry out tasks to complete strategic objectives