Technical Support Specialist
Location:Sydney, NSW, AU
Function/Branch: Operations
Type of contract: Permanent Employee
Our Company
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!
Your Role
If you love solving problems, enjoy fast-paced work, and care about customer satisfaction, this is the role for you!
Our Services Team plays a key role in ensuring customers have the best possible experience with their Technogym equipment – at home, in gyms, or corporate wellness spaces.
In this role, you are not just answering phones – you are the central contact point and coordinator for our customers’ technical issues. You take responsibility for each case, from first contact to final resolution, ensuring the right resources are mobilised and the customer is continuously informed.

Your Impact

• Take full responsibility for incoming service requests, ensuring each case is documented, tracked, and resolved efficiently
• Guarantee timely and complete resolution of client-reported issues via phone or email, through remote support, spare parts orders, or on-site visits by Technical Engineers
• Act as the first line of troubleshooting and escalate issues as needed to meet customer SLAs
• Maintain clear, empathetic, and proactive communication with customers to manage expectations and provide updates throughout the service process
• Guarantee customer satisfaction by upholding high standards of technical assistance in terms of cost, service quality, and speed
• Accurately record all case-related data in CRM systems such as SAP, Salesforce, or ServiceMax
• Collect and manage product and feedback data from the market to support continuous improvement

About You
We’re looking for someone who is passionate about wellness and healthness, proactive, and customer-focused.

What You Should Bring:

• 1–3 years of experience in customer service, case management, or a call center environment
• Strong phone and verbal communication skills, with active listening abilities
• Knowledge of customer service techniques, including communication and negotiation skills
• CRM management experience (SAP, Salesforce, or ServiceMax is a plus)
• Ability to multi-task, set priorities, and manage time effectively

Please refer the Job description for details