STEARNS COUNTY VALUES: PROFESSIONAL | APPROACHABLE | RESPONSIVE | COLLABORATIVE | FAIR & EQUITABLE

Stearns County is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, sex, age, marital status, public assistance status, veteran status, disability or sexual orientation.
It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.
Stearns County derives strength from its workforce and provides a welcoming environment where all are respected and valued. We are seeking a Technical Support Specialist with excellent communication and technology skills to provide service desk support. The ideal candidate will be flexible, adaptable, detail oriented, and highly organized. If you are self-motivated, thrive in a changing environment, and enjoy project-based initiatives, this may be your new career in public service! Stearns County employs nearly 1,000 skilled and talented employees whose daily contributions drive our mission, values, and strategic plan. We demonstrate a level of excellence and responsiveness to ensure a rewarding customer experience.
Public service employees are provided a comprehensive benefit package, contributions to a Pension Plan , and enjoyment of work-life balance through generous time off including paid Holidays, a paid time off plan, and flexible scheduling. See our Benefits Overview .

MINIMUM QUALIFICATIONS

In order to be considered for this position, applicants must possess the following:

• High School Degree or equivalent
• Two years of post-secondary education in a computer science related field and one year of computer support related experience OR Two years of post-secondary education in a computer science related field and a County internship OR five years of progressively related computer support experience.
• Experience using Microsoft Office ApplicationsÂ
• Ability to comply with Bureau of Criminal Apprehension’s criminal history-related security requirements

Preferred Experience Beyond Minimum Qualifications: Â

• Experience with Information Technology Service Desk software (i.e., Ivanti Service Manager).
• Experience with virus/malware software (i.e., Trend, Defender, etc.).
• Experience with IT Service Desk documentation and reporting tools and desktop imaging and hardware maintenance.
• Previous experience in an IT Service Desk support position.
• Customer Service training and experience.

DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES

1. Advanced skills and experience in the Microsoft Windows/Microsoft Office environment.
2. Knowledge of PC-based LAN/WAN topologies and Microsoft Windows 10 operating systems, especially in a Microsoft Windows Network.
3. Knowledge of Microsoft SharePoint technology.
4. Ability to perform complex personal computer troubleshooting, both software and hardware problems.
5. Ability to work independently and in a team with minimum supervision.
6. Ability to problem-solve and document processes and solutions.
7. Ability to effectively communicate with technical and non-technical audiences, both orally and in writing.

ACCOUNTABILITIES SHARED BY ALL EMPLOYEES

1. Performs job responsibilities in a manner consistent with the County’s mission and values.
2. Develops and maintains a thorough working knowledge of all department and County-wide policies, protocols and procedures that apply to the performance of this position.
3. Develops respectful and cooperative working relationships with co-workers.
4. Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.Â
5. Seeks opportunities for further personal growth and development.
6. Represents the County in a professional manner to all internal and external contacts when doing the County’s business.
7. Complies with all rules and policies in order to maintain a safe work environment.
   Â

These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
Â
Digital Services Assignment:
1. Participates in the design, development, configuration and formation of software services and applications on internal and external environments to automate processes and meets business needs.
2. Administers and supports County social media accounts to provide effective and current information and communication with citizens.
3. Performs ongoing maintenance tasks including researching and implementing approved updates and modifications to web forms, workflows, applications, and databases to maintain optimum functionality.
4. Assists with testing, debugging, and resolving issues with new and existing applications so users receive useful and effective products.
Technology Services Assignment:
1. Provides PowerShell scripting to assist in the automation and deployment of software and operating systems through System Center.
2. Creates and provides instruction on the usage of technology for end users.
3. Troubleshoots using diagnostic techniques and investigative research to resolve issues in a timely and consistent manner.
4. Documents/records events, problems, and issues accurately within the call logging system.
5. Maintains inventory databases for hardware and software.
6. Performs setup, installation and maintenance of software, end user devices including computers, cell phones, tablets, printers, and peripherals to provide functional and reliable systems.
Both Assignments:
1. Provides end users with technical support via phone, email, remote software or in-person to resolve end user issues and meet their needs.
2. Documents application design, structure and development steps, testing procedures and operational instructions.
3. Keeps current on new and relevant technologies and makes recommendations for users of software, hardware and communications systems and tools.
4. Prepares status updates and reports on assigned projects.
5. Attends training and education to maintain professional competence.
6. Attends work in a regular and timely manner.
7. Performs other duties as assigned or apparent.