Technical Support
Hopkins, SC.
3 Month Contract
The ISD Global Support Technician is responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end users.
Provide and is responsible for the setup, configuration, troubleshooting, analysis and repairing of computer systems, computer peripherals, mobile devices, and telephones. Install, operate, test, maintain, diagnose, and monitor computer and support equipment operations by utilizing advanced troubleshooting techniques and departmental procedures.

Troubleshoot and repair personal computer equipment and mobile devices. Analyze user related problems to determine problem source. Notify appropriate personnel of problem source and assist in the resolution.
Network monitoring, Change Coordination, and Configuration, Drawing Management, Hardware, and Software upgrades.
Provide support for Infrastructure and System Upgrades, System Refresh, Outages, and various IT related projects.
Installs and make changes to PC, peripherals, telephony, and printer devices.
Support and Troubleshoot Video Conference equipment (Microsoft Teams).
Provide support for Active Directory and hands on support and for servers and network equipment.
Manage the local IT asset inventory, stockroom, and CMDB
Assist in Virus Remediation and security incident response, as required.
Develop/maintain standards, records, and procedures for installation of computer hardware and software
Manage on call/afterhours support for responsible office locations (Where Applicable).
Order computer peripherals and process invoicing using SAP / Ariba.
Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:
marketing@consultingsolutions.com
Job Type: Contract
Pay: $22.00 - $25.00 per hour

Schedule:

• 8 hour shift

Work Location: In perso