Technical Support Specialist Terminals at Wallee

Vilnius, Vilnius County, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

3000.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced Issue Resolution, Troubleshooting, Hardware, Software, Installation, Configuration, Client Support, Technical Communication, Active Listening, Customer Centricity, Problem Solving, Data Logs Analysis, Mentoring, Escalation Management, Network Troubleshooting, Security Protocols

Industry

Financial Services

Description

Wallee is a leading provider of payment services and technologies characterized by innovative payment processing and terminal management and e-commerce solutions. The company offers a wide range of specialized services and products aimed at optimizing and simplifying payment transactions for merchants and businesses. The Specialist Supporter for Payment Terminals will provide support and troubleshooting for payment terminal systems. This role is crucial in ensuring that payment processing is efficient, secure, and meets customer and business needs. The Specialist will work closely with clients, technicians, and vendors to resolve issues, implement solutions, and enhance the overall performance of payment systems and to support Junior supporters. Tasks Key Responsibility: Advanced Issue Resolution, Documentation: Provide advanced-level support for payment terminals, including hardware and software troubleshooting, installation, and configuration that require in-depth knowledge. Collaborate with Experts for problem resolution. Act as the primary point of contact for key-clients experiencing issues with payment terminals, providing timely and effective solutions. Diagnose and resolve technical issues related to payment processing, including connectivity issues, transaction errors, and hardware malfunctions. Conduct training sessions for clients and employees on the proper use and maintenance of payment terminals. Work closely with internal teams (e.g., product management, sales, and finance) and external vendors to ensure smooth operations of payment terminal systems. Mentor Junior support agents. Manage and resolve customer escalations effectively. Requirements Personal Skills: Strong Team Player with high social competence. Ability to communicate technical information in a clear and understandable manner. Active listening skills. Customer centric mindset. High reliability with regard to customer expectations. What you bring Education: Technical education in Information Technology, Computer Science, or a related field (or equivalent work experience). Experience: 2+ years of experience in technical support, specifically related to payment processing systems or point-of-sale (POS) technology. Technical Skills: Familiarity with various payment processing software and hardware, network troubleshooting, and security protocols. Communication Skills: Strong verbal and written communication and social skills; ability to convey technical information to non-technical users in English and German (French of advantage)Problem-Solving Skills: Strong analytical and problem-solving abilities by using data logs for decision-making. Benefits Competitive Salary: Based on your experience and qualifications, you can expect to earn a gross monthly salary of EUR 1700–3000. Flexible Work Schedule: Benefit from flexible working hours and hybrid work options that promote a healthy work–life balance. Modern Workspace: Work in a state-of-the-art office in the vibrant heart of Vilnius, complete with free drinks, tasty snacks, and delicious coffee. Innovative Team Culture: Join a supportive, collaborative, and forward-thinking team that values continuous improvement, creativity, and regular team events that bring everyone together. Innovative Projects & Continuous Improvement: At wallee, our team drives innovation by continuously enhancing existing modules and exploring groundbreaking technologies. Autonomy & Creative Freedom: We like innovative ideas, and creative ways to find solutions.

Responsibilities

The specialist will provide advanced-level support, troubleshooting, installation, and configuration for payment terminal hardware and software, acting as the primary contact for key clients. This role involves diagnosing technical issues related to payment processing, collaborating with experts, conducting training, and mentoring junior support agents.