Technical Support Specialist at Turf Tank

Marietta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving, Attention To Detail, Communication, Organization, Task Management, Software Troubleshooting, Hardware Troubleshooting, Automation, Mechatronics, Customer Support

Industry

Robotics Engineering

Description

About the Role We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running. You’ll play a key role in keeping operations running smoothly by resolving problems quickly, communicating clearly, and maintaining accurate records of support activity. What You'll Do respond to customer requests for operational and technical support across phone, chat, email, and video troubleshoot robot and software issues in real time and guide users through solutions create and update support tickets to accurately document issues and resolutions maintain and update customer records as needed support tracking and reporting of support analytics identify gaps in tools, resources, or processes that impact support effectiveness communicate issues that impact customer experience, resolution time, or product performance What You Bring strong problem-solving skills and attention to detail ability to work across multiple systems and tools at the same time (Google + Microsoft environments) clear and effective communication skills ability to stay organized and manage multiple tasks simultaneously base understanding of software, automation, or mechatronics (or willingness to learn) team-first mindset with a focus on solving problems and supporting customers What to Expect Full-time role [on-site / hybrid / remote — customize as needed] Fast-paced environment with real-time problem-solving High level of ownership and autonomy in day-to-day work Cross-functional collaboration with Field Ops, Product, and Engineering Why This Role Matters This is a high-impact role — you’re the connection between our product and the customer experience. When you’re successful, customers stay operational, issues get solved faster, and the product continues to improve.

Responsibilities

The specialist will provide frontline customer support by responding to requests across phone, chat, email, and video, focusing on troubleshooting robot and software issues in real time. Key duties include guiding users through solutions, creating and updating support tickets, and maintaining accurate customer records.