VoCoVo specializes in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
With over 250,000 users across more than 10,000 locations in 25+ countries—and recognition as one of the top 100 best small-to-medium-size businesses to work for—join us on our journey!
We were recently proud to achieve 5th place in the Sunday Times Tech Track 100 and a 2,500% growth within the last 4 years in the UK.

ROLE OVERVIEW

Join our team and work directly with our customers to customize VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy.
This is a hybrid position with working from our Greater Chicago area office approx once per week.
Please note, to apply for this position you must be based in the US and have the legal right to work.

WHAT YOU’LL DO

• Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success
• Support engineers remotely whilst they are on-site, identifying and troubleshooting issues
• Build comprehensive documentation around customers in your portfolio and ensure complex challenges are documented to simplify or aid future resolutions
• Offer technical out-of-hours support for critical business situations