Technical Support Specialist

at  Vaisala

We are looking for a Technical Support Specialist to join our Global Technical Support team at Vaisala headquarters in Vantaa, Finland. Join us and be part of a dynamic team where growth, independence, and customer connection are at the core.
Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala was recognised by Time Magazine in 2025 as among the world’s best companies for Sustainable Growth. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don’t have to fit in to belong.

You will be part of our Global Technical Support team, which is at the core of creating a high-quality customer experience. Together with the team, you will have an excellent opportunity to help our customers with various technical questions related to our products and applications, providing support over the phone, in online meetings, and through email, as well as deliver end-user trainings. You will report to Service Manager.

Your responsibilities include:

• Provide second-line technical support to our global customers.
• Actively contribute to best practices, develop technical support documents and systems, and drive continuous service improvement within the team.
• Ensure the level of service meets our key performance indicator targets.
• Troubleshoot complex and difficult technical issues involving our software applications, our hardware and customer applications.
• Conduct customer trainings, primarily remote.
• Interact with the leading companies in versatile industries.