Technical Support Specialist with German at EVIDENT Europe GmbH

Capital City of Prague, Prague, Czechia -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem-Solving, Customer Training, Collaboration, Analytical Skills, Microscopy, Communication Skills, Independent Working, Results-Oriented, Office Software Proficiency, Customer-Facing Demeanor, Telephone Support, Structured Working Style

Industry

Electrical Equipment Manufacturing

Description

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis. As a Technical Support Specialist, you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving. Tasks Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products Provide remote customer training for evident instruments and application software to end customer Collaborate with product units, including application specialists and software/hardware development teams Support the repair center with complex technical issues Participate in regular internal and external training and development programs Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools Requirements Completed scientific studies or equivalent technical education/training Strong analytical skills and quick comprehension Prior experience in the field of microscopy is highly desirable Excellent English and German communication skills (spoken and written) Confident and authentic customer-facing demeanor Experience in telephone-based technical support Structured, independent, and results-oriented working style Strong problem-solving abilities and a collaborative mindset Proficiency in common office software (e.g., Microsoft Office) Benefits Working from home up to 50% of the time Multisport card Supplementary pension contribution Meal voucher flat rate Extra week of vacation Public transport allowance Massages Fitness centre in the office Above-standard healthcare (ComfortCare) Corporate canteen Sodexo Flexi Language courses Sick days (4 days/year)

Responsibilities

As a Technical Support Specialist, you will provide professional hardware and software support and training to customers via telephone, email, and remote software. You will handle technical inquiries, provide remote training, and collaborate with product units to resolve complex issues.