Technical Support Specialist at Xplore Inc

Town of Woodstock, New Brunswick, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

3.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Internet Connectivity, Network Connectivity, Email Support, Customer Experience, Issue Escalation, Ticket Documentation, Prioritization, Microsoft Operating Systems, Communication Skills, Time Management, Organizational Skills, Attention To Detail, Multi-tasking, Bilingualism, Problem Solving

Industry

Telecommunications

Description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations. Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore’s growing team of Technical Support Specialists in our Cornall, ON/Woodstock, NB/ Fredericton, NB office! Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer: * Pays additional $3.00/hour Bilingual Premium (French/English) * Bonus incentive opportunities up to $2,800 annually * Excellent company benefits including health and dental * Matched participation in group RRSP * Strong focus on internal promotion, career path development and training Key responsibilities include: * Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email * Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner. * Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations * Documenting and prioritizing trouble tickets and technical issues on customer accounts * Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements The ideal candidate will possess: * Completion of post-secondary education in a related field (or equivalent level of experience) * Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues * Previous customer service experience is an asset * Strong computer and troubleshooting skills with the ability to analyze and solve problems * Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset * Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms * Self-motivated and driven with good time management and organizational skills * Ability to follow guidelines and strong attention to detail * Ability to prioritize and multi-task while adapting in a fast-paced work environment * Bilingualism is an asset (French/English) Condition of Employment: As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs

Responsibilities

Key responsibilities involve advanced technical troubleshooting for customers experiencing issues with internet connectivity and email, while ensuring an excellent customer experience through courteous and professional interactions. Specialists must also liaise with internal departments to investigate and escalate technical problems and maintain comprehensive knowledge of Xplore products and relevant technology advancements.