ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

LONGEVITY OPPORTUNITY VISION ENJOY THE GAME!

We are actively looking for a proactive and experienced IT Support Specialist to join our global team at Xsolla. The selected candidate will be a core contributor to the successful utilization of technology at Xsolla. This individual will be responsible for supporting and maintaining items such as laptops, software applications, mobile devices (iPhones), printers, A/V equipment and cabling (including Google Meet Hardware), and other end user applications, services, and hardware. The chosen candidate will serve as the main point of contact for all IT support requests at our Sherman Oaks, CA headquarters as well as on a global team supporting all offices during local office hours.
Xsolla is a global e-commerce organization that services the gaming industry with a robust and powerful set of tools and services. As an innovative leader in game commerce, we continue to solve the inherent complexities of global distribution, marketing, and monetization so our partners can grow their audience, engagement, and revenue.
Sparked by our deep love for gaming’s union of technology and artistry, our product suite operates in more than 200 countries and territories, 20+ languages, and 130 currencies. What hasn’t changed since our launch in 2005 is our conviction that everyone deserves an equal opportunity to play.
If you are passionate about technology and providing excellent technical support, and you’re looking for an exciting opportunity to work with an innovative fintech in the video game industry, we want to hear from you. Apply now to join our team as our IT Support Specialist and help us continue to provide outstanding technical support to our employees.

QUALIFICATIONS & SKILLS

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field
• 3-5+ years’ experience in IT support, with experience in hardware and software troubleshooting, installation, and maintenance
• Experience setting up for meetings and troubleshooting AV/Conference room issues as well as office network related issues
• Proficient in Atlassian, Google Workspace and Apple products as well as other common software applications
• Experience with network administration, CCTV, security systems, and backup and recovery methods
• Excellent interpersonal skills with a customer service mindset
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Eager to learn new skills and researching ways to work efficiently
• Practical problem solving and organizational skills in a fast-paced environment
  Preferred:
  Previous work experience at a fast-paced organization with an entrepreneurial mindset

TECHNICAL SKILLS

Core Skills:

HARDWARE KNOWLEDGE:

• Expertise in diagnosing, repairing, and maintaining desktops, laptops, printers, and scanners.
• Experience in setting up and configuring AV and conference room equipment.

• Cover all new-hire IT onboarding including but not limited to initial learning and set up, password distribution, etc.
• Responsible for setup and overseeing maintenance of all printer/scanner machines and other office equipment
• Administration of internal and external company services (Google ecosystem, Atlassian ecosystem, Okta, LDAP, VPN, SIP)
• Technical support of internal events (Meet-up, conferences)
• Assist with employee desk moves, re-deploying existing equipment in new locations
• Point of contact for vendor management (ex. Apple, Dell, Asus, Logitech)
• Provide the very best customer service experience for all employees when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
• Provide a mix of on-site and remote support, including after-hours support
• Handle procurement of hardware, software, cords, plugs, chargers, etc. and maintain asset inventory system, ensuring all hardware/software allocations are logged
• Ensure that all equipment is up to date and in good working order
• Create and update IT documentation to reflect changes you have made
• Keep IT inventory storage area clean, organized, and well stocked