Technical Support Specialist - Yardi at Bridge33 Capital

Cali, Valle del Cauca, Colombia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Yardi Software, Technical Support, Problem-Solving, Communication Skills, Database Management, Reporting Tools, ETL, Automation, User Training, System Administration, Property Management, Collaboration, Documentation, Audit Compliance, SQL, Data Import

Industry

Real Estate

Description

POSITION SUMMARY: This position is responsible for the administration and support of our Yardi platforms, including evaluating, documenting, and maintaining the systems, keeping them in sync and up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits. ESSENTIAL DUTIES AND RESPONSIBILITIES: Respond to and resolve complex support tickets related to Yardi software Develop simple to complex YSR reports in Yardi Create stored procedures, system validations, email notifications and schedule tasks Create and upload ETL file for different business functions Collaborate with internal customers to troubleshoot and find solutions for technical issues Provide guidance and training on software functionalities to enhance user experience Document support interactions and maintain accurate records of issues and resolutions Work closely with development teams for escalated issues that require specialized attention Drive Enhancements and optimization Bachelor’s Degree - Information Technology and Software Engineering Minimum 5 years of technical support experience with Yardi or similar property/real estate management software. ERP: Yardi voyager, Orion, Rent Café DB: MYSQL, Oracle, PL/SQL Reporting Tools: YSR (Yardi Spreadsheet reporting), Correspondence, Adhoc reporting, Columnar scripting YSR Dashboards ETLL: Data Import and Export Automation: Automating report/functions in Yardi, creating packages (SQL Script), Task Runner, Report Scheduler, Notification, Critical Dates Strong problem-solving skills and the ability to work independently. Excellent communication skills, both written and verbal. Familiarity with customer service best practices and support ticketing systems. Proficiency in using Yardi software features and functionalities. Solid understanding of property management processes. WORKING REQUIREMENTS Fully remote Fluent in English Will work 8:00 AM to 5:00 PM US Pacific Time (PST)

Responsibilities

The Technical Support Specialist is responsible for the administration and support of Yardi platforms, including resolving complex support tickets and collaborating with internal customers to troubleshoot technical issues. This role also involves developing reports, creating stored procedures, and ensuring compliance with audits.