QUALIFICATIONS:

• 1-5 years of experience in a technical support or help desk role
• Bachelor’s degree in computer science, information technology, or similar preferred
• Strong understanding of Windows, macOS, and Microsoft Office Suite.
• Familiarity with networking concepts, Active Directory, and basic server administration.
• Excellent communication skills and ability to convey technical information to non-technical users
• Certifications such as CompTIA A+, Network+, or equivalent are a plus.

ABOUT THE ROLE:

We are seeking a motivated and customer-focused Technical Support Specialist to join our client team in Houston, TX. The ideal candidate will bring 1+ years of technical support experience, a passion for problem-solving, and a commitment to delivering exceptional user experiences.

KEY RESPONSIBILITIES:

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve system errors, connectivity issues, and application performance concerns.
• Manage user accounts and permissions through Active Directory and other identity management systems.
• Document support processes and maintain detailed records of troubleshooting