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Technical Support Supervisor (IoT and Telematics) at Cartrack

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, IoT, Telematics, SaaS, System Monitoring, Diagnostic, Field Support, Installation, QA Validation, Analytical Problem-solving, Communication, Interpersonal Skills, IT Service, Electrical Engineering, Electronic Engineering, Telecommunications Engineering

Industry

Software Development

Description

We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibilities: Providing technical support to teams within the organization when required Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure. Maintaining and updating technical documents and procedures Identifying and resolving system issues Perform daily system monitoring, verifying integrity and availability of Cartrack’s application Perform daily post installation/ QA validation Review systems and application logs for remote diagnostic of field devices Provide training and assistance to users of Cartrack application systems Provide on-site field support and installation Verify completion of scheduled jobs Internal IT support Requirements: Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience Minimum 3 years of experience in the IT service industry. Proficient in English Excellent communication and interpersonal skills Hands-on and a positive attitude Technically independent with good initiative Strong analytical problem-solving skills with an out-of-box approach in providing solutions

Responsibilities

The role involves providing technical support, resolving escalated customer issues, and maintaining system integrity through daily monitoring and diagnostics. Additionally, the specialist will perform on-site field support, installation, and provide training for application systems.