Salary: $65,000-$70,000
Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

JOB SUMMARY

The IT Service Desk Supervisor supports Compass Group’s corporate and field associates by leading a team that addresses technical needs. Reporting to the Service Desk Director, this role provides hands-on leadership, coaching, and oversight to ensure effective user support and alignment with team goals.

DOCUMENTATION & KNOWLEDGE SHARING:

Maintain support documentation, promote knowledge sharing, and contribute to budget planning and management.

QUALIFICATIONS

Typically, 5+ years of experience in: · Technical/end-user computing support. · Coaching and mentoring Service Desk support technicians. · Implementation of user self-service support programs including chat support, knowledge centered service and user experience.

EDUCATION

· Bachelor’s degree in Management Information Systems, Computer Science, Computer Information Systems or equivalent combination of education and experience. · ITIL certification highly desired. · MCSA, A+, Network+, Security+ certifications preferred. · HDI Certified Support Center Manager (SCM) certification preferred. · Apple Certified Support Professional (ACSP) preferred. · Project Management experience preferred.

ROLE-SPECIFIC DUTIES:

• Collaborate with two other supervisors to ensure consistent support across teams.
• Serve as an escalation point for complex technical issues.
• Maintain and update knowledge base and support documentation.
• Perform additional duties as required.

QUALIFIED CANDIDATES MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS POSITION SATISFACTORILY WITH OR WITHOUT A REASONABLE ACCOMMODATION. DISCLAIMER: THIS JOB POST IS NOT NECESSARILY AN EXHAUSTIVE LIST OF ALL ESSENTIAL RESPONSIBILITIES, SKILLS, TASKS, OR REQUIREMENTS ASSOCIATED WITH THIS POSITION. WHILE THIS IS INTENDED TO BE AN ACCURATE REFLECTION OF THE POSITION POSTED, THE COMPANY RESERVES THE RIGHT TO MODIFY OR CHANGE THE ESSENTIAL FUNCTIONS OF THE JOB BASED ON BUSINESS NECESSITY. WE WILL CONSIDER FOR EMPLOYMENT ALL QUALIFIED APPLICANTS, INCLUDING THOSE WITH A CRIMINAL HISTORY (INCLUDING RELEVANT DRIVING HISTORY), IN A MANNER CONSISTENT WITH ALL APPLICABLE FEDERAL, STATE, AND LOCAL LAWS, INCLUDING THE CITY OF LOS ANGELES’ FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE, THE SAN FRANCISCO FAIR CHANCE ORDINANCE, AND THE NEW YORK FAIR CHANCE ACT.

Compass Technology maintains a drug-free workplace.
Applications are accepted on an ongoing basis.