ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Americas for a Technical Support Supervisor.
Part of Global Solutions, Traka Americas isthe manufacturer of one of the world’s first electronic key management systems. We are the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare, Education, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more.
Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.

OTHER:

• You will work closely with the Field System Technician Supervisor, Project Delivery Manager, and Senior Manager, Project Delivery and Support, to ensure all and any new process and procedures are being followed and met.
• Ensure that safe working practices are followed by all support technicians.
• Work alongside the Project Delivery and Service Administrators to ensure proper quotes are given for support services needed.
• Be proactive in looking for new ways of working that can be implemented to use the time more effectively on technician tasks.
• Perform regular assessments of all Support Technicians in terms of quantity and quality of work.
• Regularly review consumable items and tooling needs for the team.

DESIRABLE SKILLS…

• Practical experience operating as a support and or service technician in the security industry e.g., access control, fire alarm or similar systems that comprise of hardware and software.
• Practical of card reader technology and protocols (Wiegand, OSDP etc.)
• Practical knowledge of Microsoft SQL Server.
• Practical knowledge of Microsoft IIS web server.
• College degree in a technical field.

ABOUT US

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.
Job Type: Full-time
Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Will you now, or in the future, require work visa sponsorship for this position?
• What are your salary expectations for this position?

Ability to Commute:

• Orlando, FL 32804 (Required)

Work Location: Hybrid remote in Orlando, FL 3280

YOUR ROLE IN KEEPING THE FUTURE IN SAFE HANDS…

As the Technical Support Supervisor for the Global solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our Project Delivery and Support team, making a genuine, positive impact in the lives of our customers. You will act as the primary point of contact between Traka and the customer to facilitate Traka support solutions to scope.
Reporting to the Senior Manager, Project Delivery and Support, you will execute the day to day managing of Traka Technology support solutions including managing the team for remote troubleshooting of issues, system upgrades, server migrations, hardware installation, software installation, configurations, programming and application training to customers and partners. Travel up to 30% with occasional international travel required for global projects or company educational seminars.