Technical Support & SVC Coordinator at Samsung Electronics

Ljubljana, , Slovenia -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Service Coordination, Network Management, Product Quality, Warranty Analysis, Quality Trend Analysis, Training Plan Creation, Service Activity, Service Quality Improvement, Reporting, Product Inspection, Issue Coordination, Legal Issue Coverage, Customer Satisfaction Measurement, Information Collection, Complaint Coordination

Industry

IT Services and IT Consulting

Description

Position Summary Role and Responsibilities DTV Technical Support & Training Engineer (Main) Technical support for Authorized Service Centres (ACS`s) Service Network management in Technical (Audit) Service and product Quality issue coordintion Feedback to SEC areas to improve based on Warranty Bill analysis in technical Report back to Samsung Electronics (SEC) on incoming Quality trend Review and analyze the quality trend Create training plans based on new product/technology introduction DTV Service activity for CE product Service quality improvement SVC Weekly report & Monthly report Tech Return product inspection & Scrap SVC Coordinator (SI) Service Network management (Coordination) Service Network optimization Service Network management (SVC KPI, Agreement) Local Service Coordination Service Issue coordinate Cover all Service legal issues Service satisfaction measuring & Improvement Local information collection about service Consumer complaints and inquiries coordinate Competitor’s information report PL management (SI) PL system management (PL investigation and Report) To support direct supervisor upon whose request performs all other task Skills and Qualifications Qualification/Experience Electro-technical education Technical background with CE products Min. 5 years of experience on the Field in repairing CE products Knowledge Upper-intermediate command of English and native fluency in Slovene Advanced user of MS Office (Word, Excel, PowerPoint) Job related Skills Excellent organization, co-ordination, and time-management skills Highly customer oriented with strong communication skills Good team player and relationship building skills Passionate and high level of responsibility Able to cope with paper work High ability to listen to a person and their needs and to explain * Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).

Responsibilities

The role involves providing technical support and training to Authorized Service Centres, managing the service network, and coordinating on technical and product quality issues based on warranty analysis. This position also requires creating training plans, reporting quality trends to Samsung Electronics, and managing service activities for CE products.