• Location: his opportunity can be remote within Canada (excluding Quebec), or onsite/hybrid in the Vancouver, BC Lower Mainland. Our head office is in Surrey, BC.
• Annual Base Salary: $80,100 - $93,400 CAD
• Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal background check.

TECHNICAL SUPPORT TEAM LEAD, FME FORM

Safe Software is seeking a Technical Support Team Lead to join our growing Customer Success team. In this role, you’ll lead a group of technical specialists who support customers using FME Form. Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent, high-quality support.
You’ll also collaborate across departments to improve customer experience, advocate for product enhancements, and drive knowledge sharing across the FME community.

KNOWLEDGE:

• Work alongside the team to share solved problems with the user community through our blog, knowledge articles, or webinars.

QUALIFICATIONS, SKILLS, AND COMPETENCIES

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

• Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role.
• 3-5+ years working with technical products in a customer support capacity.
• 1-2+ years experience in a leadership or mentorship role (or equivalent experience).
• Strong creative problem modelling and solving skills.
• Self-motivated and able to make decisions on the spot.
• Excellent communication and interpersonal skills.
• A demonstrated ability to learn and adapt quickly.
• Ability to work well independently and with others.
• Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms.
• Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovative

ABOUT SAFE SOFTWARE

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.
Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

• Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role.
• 3-5+ years working with technical products in a customer support capacity.
• 1-2+ years experience in a leadership or mentorship role (or equivalent experience).
• Strong creative problem modelling and solving skills.
• Self-motivated and able to make decisions on the spot.
• Excellent communication and interpersonal skills.
• A demonstrated ability to learn and adapt quickly.
• Ability to work well independently and with others.
• Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms.
• Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovativ