Technical Support Team Lead at Hewlett Packard Enterprise

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Storage Infrastructure Administration, Performance Management, Incident Management, Backup Management, Change Management, Problem Management, Team Leadership, Communication Skills, Linux OS, Monitoring Tools, Data Analysis, Conflict Resolution, Customer Experience, Service Improvement, Disaster Recovery, Root Cause Analysis

Industry

Information Technology & Services

Description

Technical Support Team Lead This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you What you’ll do: 1. Storage Infrastructure Administration Monitor and manage storage pool and aggregate space utilization. Administer SAN storage arrays and SAN fabric infrastructure. Ensure optimal availability of storage, disks, and SAN switches. Perform regular analysis of storage event and diagnostic logs. Manage storage LUN provisioning, allocation, and decommissioning. Administer zoning and zone configuration for SAN environments. Manage and reconfigure replication, snapshots, and Snap Mirror relationships. 2. Performance and Capacity Management Conduct performance tuning as recommended by OEM vendors. Perform trend analysis for performance and space utilization using OEM reporting tools. Update and maintain storage availability and capacity management records. Conduct risk assessments and develop mitigation plans. Plan and execute continual service improvement initiatives. 3. Incident, Problem, and Change Management Manage incident, request fulfillment, and change management processes. Perform detailed incident analysis and prepare RCA (Root Cause Analysis) reports for major incidents. Conduct repeat incident and alert analysis to identify and address recurring issues. Prepare Major Incident Reports (MIR) and support post-incident reviews. Coordinate with vendors for issue escalation and resolution. 4. Preventive and Maintenance Activities Prepare and maintain preventive maintenance calendars. Review and complete daily, weekly, and monthly operational checklists. Plan and execute Disaster Recovery (DR) drills in line with DR setup and recovery procedures. Maintain and update Standard Operating Procedures (SOPs) and Knowledge Base (KBase) documents. 5. Reporting and Governance Perform monthly call and incident analysis to identify service improvement opportunities. Ensure adherence to service level targets for incident, problem, and change management. Support continual monitoring of service health and proactive problem resolution. Backup Management (Commvault) Responsibilities: Manage and monitor backup schedules to ensure successful completion of all backup jobs. Troubleshoot backup alerts and failures, ensuring timely resolution to maintain data protection integrity. Perform file-level restorations and conduct backup restoration drills as per defined schedules. Coordinate with internal teams and vendors for media requirements and resource availability. Review and maintain daily, weekly, and monthly backup checklists to ensure operational compliance. Handle Incident and Request Fulfilment Management, ensuring prompt response and resolution. Coordinate with vendors and external support teams for issue escalation and resolution. Prepare and submit regular backup performance and compliance reports. Manage backup policies — including creation, deletion, and modification for configured hosts. Perform root cause analysis on repeat incidents and alerts to prevent recurrence. Oversee reinstallations and configurations triggered by backup-related incidents. Participate in Incident, Request, and Change Management processes to ensure smooth backup operation Other Responsibilities: Tape Management Backup Policy Creation Scheduling Backup on DC, DR Responsible for OEM Health check of Deployed Solution Knowledge of operations & onboarding of devices on monitoring tool like ManageEngine OPM & APM Added Advantages: Knowledge of Linux OS Ubuntu Knowledge and experience of monitoring tools Experience in Banking infra. People and Business Skills Should be able to drive, motivate and elevate team performance through effective conflict resolution, developmental feedback and clear communication. Strong leadership in setting direction, goal setting, team dynamics and interpersonal skills, with the ability to inspire and motivate a team. Possess strong written and verbal communication skills, team player, knowledge sharing. Demonstrate, decision making skills, negotiating skills, time-resource management, teamwork, knowledge of quality processes. What you need to bring: Mandatory Skills: Should know the Different technologies mainly from the monitoring, threshold, parameter, analysis etc. Storage & Backup Support. SAN Switch. Experience with MSA Storage, Commvault, and MSL Tape Library. Knowledge of Backup & Replication. Should be Science Graduate (IT/ Computer), preferably, BE/B. Tech/MCA with minimum 3 years of Compute/Servers, Linux, Storage, Backup solution, Tape Library and minimum 5 years’ total experience in the field of IT implementation / support of related solution. Should be certified in any 1 of the following certifications: MCSA/CISA/CISM/ISO 27001/COBIT 5/ITIL Mandatory knowledge & Experience (3 year out of overall 5 years) in Manage Engine, ITOM/OPM solution. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #operations Job: Services Job Level: Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way. Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here. You can also download the posters with information on legal rights and protection by clicking here and here. Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email recruiting@hpe.com. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Responsibilities

The Technical Support Team Lead will monitor and manage storage infrastructure, ensuring optimal availability and performance. They will also oversee incident management processes and coordinate with vendors for issue resolution.