WHO WE ARE

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

WHAT WE DO

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

• Responsible for overseeing the work of their technical team
• Effectively manage, coach, and develop the Support Team
• Responsible for driving and delivering key support metrics, best practices, knowledge-based content, and methodologies that ensure the delivery of unsurpassed support and service
• Build strong relationships with key customers, ensuring their needs are met and exceeded
• Delegating work and assignments to team members
• Ensure that cases are being managed at a high level of quality, that it meets its associated Service Level Agreements
• Take ownership of customers issues and following problems through to resolution
• Process optimization in coordination with other departments‎
• Monitoring and compliance with the global KPIs