DESCRIPTION

Based at our London campus in Hackney, East London, the role is responsible for the responsive, effective delivery of customer-focused, professional IT support, providing line management for the technical support staff.
Bath Spa University London operates a distinct model of higher education compared to our Newton Park campus, and we are proud to serve a non-traditional student population. As such, we are looking for a candidate who can thrive in this unique environment and contribute meaningfully to our students’ digital empowerment and academic journey.

ABOUT YOU

• Experience of team leadership of technical teamsExcellent organisational skills and the ability to multi-task and prioritise
• A broad range of technical knowledge and demonstrable experience of using a variety of problem-solving techniques to provide technical solutions
• Experience of enterprise network infrastructure setup, configuration and troubleshooting
• Experience of working with people from diverse backgrounds or demonstrable ability to communicate effectively with people from all walks of life
• IT support experience within higher education
• Knowledge and experience of supporting a range of IT applications, platforms and technologies
• ITIL Foundation or higher
• 
  For further information on the essential and desirable skills we’re looking for, please refer to the attached Job Description.

Demonstrating strong customer service skills, you’ll be responsible for managing customer escalations and assisting with the support of University events alongside general day-to-day IT support. You will need to work closely with the Service Desk Manager (based in Bath) to achieve customer satisfaction and build a good working relationship with other IT teams to be successful in the role.
Your workload will be fully managed via our call management suite, Topdesk. You will be expected to manage your time and prioritise support requests within this system and deliver effective line management for the technical support staff. Teaching hours vary, so you will need to be available during these hours.