JOB DESCRIPTION

Danfoss is looking for an experienced refrigeration technician, based in Mestre, our Danfoss Italian HQ in Turin or alternatively in our Bologna site who will be responsible for providing world class technical support for the Danfoss Product Portfolio for Cooling division.

BACKGROUND & SKILLS

• educational background in thermodynamics, mechanical engineering or a comparable education. 3-5+ years of experience in HVAC/R
• Good knowledge of vapor compression systems, heat transfer process and technologies of the products. Good knowledge of compressor technology, condensing units and related applications. General knowledge of heat exchanger design/operation with specific knowledge to BPHE and MCHE. Good experience in electronics component application like: unit controller, EXV controller, sensors, etc
• Customer focused – coordination and communication skills. Relationship builder and team player skills in a global environment
• Excellent command of Italian language as well as English language. French and/or Spanish language speaking would be a nice to have
• Willing to travel 10-20% within Italy
  At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
  For more details on this position, contact Catharina Cuerten, Senior Talent Acquisition Partner, at +4969 8902 107.

In this position, you will work closely with Regional Sales Managers and provide technical support for Danfoss products, related to the Cooling segment, to our customers: wholesalers and small OEMs in Italy. You will be part of a South West regional team.
You will provide expertise on components / systems, problem-solving skills and general support in the selection and application of Danfoss products.

Your main tasks and responsibilities will be to:

• Provide relevant technical support to customers and sales for existing and future business. Act as main point of contact for customer for quality topics, mostly for application related discussions. Ensure products are being properly handled/installed at the customer factory level
• Participate in/Perform product and training presentations including new product introductions to sales and customers.
• Handle specific customer request with other Danfoss Cooling department (engineering, lab, TPM, logistic…)
• Identify the critical sales factors from a technical standpoint, in customer projects and propose/drive activities to achieve them
• Maintain and cultivate customer relationships with emphasis on key decision makers