Be part of something bigger at Minaris Advanced Therapies—where every role contributes to creating hope for patients around the world. As a global leader in cell and gene therapy development, manufacturing, and testing, we turn breakthrough science into real-world treatments that change lives. Our team of over 1,000 experts across North America, Europe, and Asia has helped bring transformative therapies to market.
At Minaris, you’ll join a purpose-driven community focused on innovation, collaboration, and patient impact. Whether you’re in the lab, in the cleanroom, or behind the scenes, your work will directly support life-saving therapies and make a lasting difference. If you’re passionate about advancing cutting-edge science and believe in the potential of cell and gene therapies, we invite you to help shape the future of medicine—one patient at a time.
Position Summary
The Technical Support Technician III is responsible for first and second level support of users and systems. In addition, the Support Specialist II will be counted on to correctly prioritize and escalate problems and requests to other members of the IT Department.

Essential Functions and Responsibilities

• End user desktop, laptop, phone and software support
• Imaging and deployment of computer equipment.
• Manages and creates user accounts
• Ensures that all phases of IT support, including installations, upgrades, hardware, software, peripherals, etc. are properly coordinated, monitored, tracked, and resolved.
• Works with network administrators and application support staff to ensure user management, customer service and proper troubleshooting.
• Initiates actions or escalations to ensure connectivity and minimize downtime for IT provided computing services and infrastructure.
• Works alongside and communicates closely with System/Network Administrators and IT Manager on high priority/critical incidents as needed contacts vendors and contractors as needed. Manage repair process of those vendors.
• Assists with end user device security functions that may include anti-virus and malware protection.
• Assists in infrastructure projects that may include, but are not limited to: VoIP deployments, network upgrades, server upgrades, email system upgrades and application deployments.
• Trains users on IT systems, policies, and procedures as needed.
• Create, update, and maintain work Instructions for the department.
• Review Department SOP’s and keep current with company Policies
• Trains Technical Support Specialists in IT systems, processes, and procedures.
• Coaches and mentor Technical Support Specialists
• Responds to, escalates/reassigns, and closes helpdesk tickets.
• Works on routine assignments per written procedures, where ability to recognize deviation from accepted practice is required.
• Normally receives minimal instructions on routine work and detailed instructions on new assignments.
• Ability to work in a team environment and independently as required
• Maybe required to work Holidays and weekends
• Maybe required to work overtime
• Contributes to the overall operations and to the achievement of departmental goals
• Perform job specific tasks in compliance with applicable Regulations, International Standards, and Minaris Advanced Therapies Policies and Standard Operating Procedures.
• Thorough understanding of Good Laboratory Practices and Good Manufacturing Practices
• Other duties as assigned
• May be required to assist in other departments

Knowledge, Skills & Ability

• Advanced knowledge of Windows 7/10 operating systems and MS Office 20xx.
• Advanced knowledge of PC hardware, troubleshooting and repair
• Advanced knowledge of Printers, troubleshooting and repair
• Basic knowledge of Active Directory.
• Basic understanding of the OSI model, TCP/IP, DCHP, and DNS
• Previous experience supporting phone systems.
• Willingness to perform excellent customer service.
• Proficient in Oral & Written communication skills
• Proficient in Microsoft (Excel, Word, Outlook)

Education & Experience

• 2 years of relevant experience or equivalent
• Associates’ or Bachelors’ degree or equivalent experience
• A+, MCSE or equivalent IT certification Preferred

Disclaimer
The above information in this description is intended to describe the general nature and level of work performed. It does not contain nor is it intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Duties, responsibilities, and activities may change at any time with or without notice.
Minaris Advanced Therapies employees are eligible for a comprehensive benefits package, including medical insurance, vision insurance, dental insurance, 401(k), paid time off, tuition assistance, and more

• End user desktop, laptop, phone and software support
• Imaging and deployment of computer equipment.
• Manages and creates user accounts
• Ensures that all phases of IT support, including installations, upgrades, hardware, software, peripherals, etc. are properly coordinated, monitored, tracked, and resolved.
• Works with network administrators and application support staff to ensure user management, customer service and proper troubleshooting.
• Initiates actions or escalations to ensure connectivity and minimize downtime for IT provided computing services and infrastructure.
• Works alongside and communicates closely with System/Network Administrators and IT Manager on high priority/critical incidents as needed contacts vendors and contractors as needed. Manage repair process of those vendors.
• Assists with end user device security functions that may include anti-virus and malware protection.
• Assists in infrastructure projects that may include, but are not limited to: VoIP deployments, network upgrades, server upgrades, email system upgrades and application deployments.
• Trains users on IT systems, policies, and procedures as needed.
• Create, update, and maintain work Instructions for the department.
• Review Department SOP’s and keep current with company Policies
• Trains Technical Support Specialists in IT systems, processes, and procedures.
• Coaches and mentor Technical Support Specialists
• Responds to, escalates/reassigns, and closes helpdesk tickets.
• Works on routine assignments per written procedures, where ability to recognize deviation from accepted practice is required.
• Normally receives minimal instructions on routine work and detailed instructions on new assignments.
• Ability to work in a team environment and independently as required
• Maybe required to work Holidays and weekends
• Maybe required to work overtime
• Contributes to the overall operations and to the achievement of departmental goals
• Perform job specific tasks in compliance with applicable Regulations, International Standards, and Minaris Advanced Therapies Policies and Standard Operating Procedures.
• Thorough understanding of Good Laboratory Practices and Good Manufacturing Practices
• Other duties as assigned
• May be required to assist in other department