QUALIFICATIONS:

• Minimum of an Associate’s (AA) technical degree or three years of relevant experience.
• Demonstrated organizational and communication skills.
• Working knowledge of Windows, Chrome, Mac, and mobile operating systems.
• Experience with hardware and software troubleshooting, audiovisual technologies, wired and wireless networking, hardware repair, and K–12 industry-specific software platforms.
• Basic knowledge of computer networks, including wireless networking.
• Basic knowledge of Active Directory or other directory services frameworks.
• Ability to follow procedures and accurately document work performed.
• Ability to work independently with minimal supervision.
• Commitment to ethical practices and maintaining the highest standards of confidentiality when handling sensitive data and proprietary information.

• Provide desktop support (hardware and software) to all district personnel via phone, email, chat, and on-site visits.
• Utilize the district’s technology support ticketing system to prioritize, respond to, update, escalate, and document technology support requests.
• Perform hardware repair services for district computers, audiovisual equipment, mobile devices, and other technology equipment.
• Support hardware and software deployment, installation, troubleshooting, and general maintenance for all technology equipment.
• Maintain and update inventories for district technology equipment, including non-deployed equipment pools.
• Track and document equipment sent for repair, record repairs performed, and file insurance and warranty claims according to guidelines established by the Client Services Manager.
• Perform basic network troubleshooting tasks.
• May be assigned, on a temporary or ongoing basis, to oversee and supervise interns, student technicians, and seasonal employees.
• Attend departmental and other meetings as directed by a supervisor.
• Participate in training and professional development opportunities, as directed by a supervisor or independently pursued.Perform other duties as assigned.