Technical Support Technician at NYC IT Inc

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Windows 10, O365, Outlook, Exchange, Printers, Desktop Hardware, Laptop Hardware, Tablets, Smart Phones, Remote Desktop Access, Networking, Microsoft Windows Server, Problem Solving, Customer Service, Technical Support, Team Player

Industry

Description

Scope of Work • Provide scheduled and as necessary IT Service Window Coverage, distribute, and collect wireless equipment • Complete final configuration of smartphones and laptops, and other information technology equipment, as necessary • Assist with walk-ins for all types of Mobile technology issues • Process and collect documentation as required, including signature • Reactivate wireless service for staff returning from leave • Identify, diagnose, and resolve Tier II technical problems related to personal computer hardware, software applications, and mobile devices at assigned site(s) • Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, Smart Phones, iPads, tablets, and peripherals • Escalate problems (when required) to the appropriately experienced technician • Learn appropriate software and hardware used and supported by the organization • Assist in maintaining an inventory of IT hardware and software assets • Assist in evaluating new technology • Conduct end user technical training as needed • Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed • Coordinate timely repair of computer equipment covered by the third-party vendor maintenance agreements • Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals • Handle the disposal of the end-of-life equipment by following ACS’ standard procedures • Field support calls and the emails related to IT support • Use Service Desk software to manage and prioritize assigned workload and update the problem tickets with detailed resolution • Use remote access software to troubleshoot technical problems or assist staff members. Mandatory Skills • Working knowledge to install, configure & troubleshoot: Microsoft Windows 10, O365, Outlook/Exchange, Project, Visio, IE, Printers, desktop/laptop hardware components • Experience configuring and supporting Tablets, Smart phones etc. • Knowledge of remote desktop access software preferably Bomgar to troubleshoot issues remotely • Working knowledge of Local and Wide Area Networking; Experience and knowledge of Microsoft Windows Server • Knowledge of approaches, tools, and techniques for recognizing and resolving technical (hardware, software, application) problems • Certified in either A+, MCP or MCSE • Strong interpersonal skills, problem solving and customer service skills • Ability to multitask and perform in a high-paced/high-pressure environment • Ability to work independently or within a group to resolve an issue • Ability to communicate with different levels of the organization • Strong team player with service-oriented attitude and customer focus • Ability to provide effective and efficient real-time support for a variety of desktop computer users • Proven experience with solving computer related issues via the phone or remote desktop.

Responsibilities

The Technical Support Technician will provide IT service coverage, assist with mobile technology issues, and configure IT equipment. They will also diagnose and resolve Tier II technical problems and maintain an inventory of IT assets.