Technical Support Technician at Powerdot

Porto Alegre, Rio Grande do Sul, Brazil -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Background, Remote Technical Support, Analytical Skills, Problem-Solving Skills, Communication Skills, Collaborative Work, OCPP Familiarity, Network Diagnostics, Field Operations Tools

Industry

Environmental Services

Description

Empowering the Future of Mobility: Join Powerdot's Innovative Team Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly:our network, our partners, ourselves. If you’re here, you’re probably not looking for “just a job.” Neither are we. 😎 We’re driven by impact, and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you’ll feel at home here. We’re looking for people who see challenges as puzzles, not problems, thrive in fast-growing, high-energy environments, want to shape the future of mobility, not just watch it unfold. At Powerdot, you’ll get freedom, ownership, and responsibility. The space to experiment. The chance to scale your ideas. And a team that’s always pushing the edge of what’s possible. Responsibilities: Remote Support: Provide real-time technical support to field technicians during on-site interventions (hardware, firmware, or any other topic network-related). Diagnose and guide troubleshooting steps remotely via system monitoring tools and communication platforms Escalate complex issues to the supplier and following up Monitor charger health and performance remotely, identifying and addressing potential issues proactively Technical Documentation: Create and maintain clear, standardized service and troubleshooting guides • Document intervention procedures, best practices, and common fault patterns Collaborate with engineering and product teams to update documentation following firmware or hardware changes Ensure that internal and external documentation (manuals, FAQs, training material) remains accurate and up to date Coordination & Communication Act as a central point between field teams and product/engineering Record and report recurring issues to help improve system reliability and training materials Contribute to the development of internal troubleshooting tools and databases You're the one that we want if you have: 🫵🏼 Technical background in electrical, electronic, or IT systems (degree or equivalent experience) Experience in remote technical support and the EV charging industry Strong analytical and problem-solving skills Excellent written and verbal communication skills in English and Portuguese Ability to work collaboratively with distributed teams Familiarity with OCPP, network diagnostics, and field operations tools How you'll be Powered up? 🏥 Private health insurance coverage 💪🏼 Gym membership to help you stay active ⏰ Flexible working hours: you own your time 🌍 Annual offsite where we celebrate the year’s achievements and spend quality time together 🤝🏼 Regular team-building events with your local teammates 📚 English Training as English is our language used to connect with all markets and teams 🍩 Free office snacks and unlimited coffee & Meal allowance for every worked day ⚡️Special discounts for charging your electric vehicle 🧑‍🧑‍🧒‍🧒 Our Promise To You The best solutions come from different voices. We’re building a culture where inclusion, respect, and equal opportunity aren’t policies they’re lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference.

Responsibilities

Provide real-time technical support to field technicians and diagnose issues remotely. Create and maintain technical documentation and act as a liaison between field teams and product/engineering.