Technical Support / Telephone Customer Service Employee (m/f/d) at Mediserv Bank GmbH

berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 27

Salary

54000.0

Posted On

09 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

About this job

Who are we?

With over 220 employees, we offer several thousand customers in the healthcare sector innovative banking and billing services - and have been doing so very successfully for over 25 years thanks to a consistent market focus and clear management strategy.

Due to a service that is unique throughout Germany, we are among the leading providers in this market and set standards in our industry both in terms of technology and customer focus.

We have been growing very successfully for years and would like to further expand our excellent position. To strengthen our team, we are therefore looking for a qualified individual to join us as soon as possible on a full-time, permanent basis.

Technical Support / Telephone Customer Service Employee (m/f/d)

Your tasks

Take responsibility: You are the first point of contact for our customers when it comes to technical challenges - from installation questions to the use of our online banking tool.
Provide expert support: With your know-how, you find suitable solutions and ensure that our customers are always in the best hands.
Delight customers: Through your solution-oriented support, you further develop customer relationships, strengthen trust and sustainably promote the satisfaction of our customers.
Be an interface: Together with software development, you actively support projects and contribute your ideas.
Keeping track of things: You document processes, keep communication channels transparent, and thus ensure clear procedures.

What is most important to us

The chemistry has to be right! Besides your professional expertise, it's important to us that we're compatible in terms of mindset and values.
You should perform your work with passion and enjoy learning about new or unfamiliar subject areas.
With us, you're not just a "number", but a person, and a fully-fledged team member from the very beginning.
We treat each other openly, honestly and respectfully, and communicate on an equal footing across all levels.
You should be able to handle the fact that things can get "rough" in our team at times; however, we don't lose the fun in our work and support each other.

Your profile

Personality: You are a true team player, impress with your technical understanding, professionalism and bring a high level of self-motivation.
Analytical understanding: You have a quick grasp of concepts and can quickly familiarize yourself with new topics and technologies.
Experience: You have experience in telephone customer support and ideally knowledge of network and internet technology.

Responsibilities