Technical Support/Vulnerability Management Specialist at KMS Technology

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patching Compliance, Urgent Remediation, Tool Management, Coverage Assurance, Communication, Record Keeping, OS Administration, Patching Tools, Vulnerability Basics, Troubleshooting, Automation, Cloud/Security

Industry

Software Development

Description

Company Description KMS Technology is a strategic engineering company helping businesses turn bold ideas into high-impact solutions - faster. Founded in 2009 as a U.S.-based services company, we’ve grown into a global organization with locations in the US, Vietnam, and Mexico. KMS is trusted globally for the quality of our engineering and consulting services. We bring deep expertise in product development and quality assurance, AI-native engineering, and delivery excellence to every engagement. Our mission is to help customers build what’s next—accelerating innovation, crafting brilliant solutions, and creating real-world impact. At KMS, we believe sustainable growth is built on the success of our clients and employees and in making a lasting contribution to our communities within 3 main business sectors: Enterprise software development services: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions Healthcare technology solutions: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors Banking, Financial Services & Insurance (BFSI) technology solutions: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality Job Description Patching Compliance: Ensure full and timely patching coverage for all UK/NA server infrastructure according to security policies. Urgent Remediation: Rapidly investigate and fix high-priority threats, including Zero-Day and out-of-band vulnerabilities. Tool Management: Manage and enforce patching policies using the organizational management platform (e.g., Automox). Coverage Assurance: Monitor agent deployment and manually resolve patching failures or coverage gaps across the environment. Communication: Coordinate testing and required downtime with stakeholders across the business. Record Keeping: Maintain accurate documentation of all patching activities and remediation reports. Qualifications General Requirements Education: Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent practical experience. Communication: Intermediate level of English (written and verbal) is essential for technical reporting and stakeholder communication. Experience Level: 1-3 years of experience in System Administration, Security Operations (SecOps), or a dedicated Vulnerability/Patch Management role. Aptitude: Proven ability to quickly diagnose patching failures and rapidly learn new security tools and emerging threats. Technical Requirements OS Administration: Experience troubleshooting and administering Windows Server and/or Linux. Patching Tools: Hands-on experience using an enterprise patch management platform (e.g., Automox, SCCM, Ansible) for deployment and policy management. Vulnerability Basics: Fundamental understanding of security vulnerabilities (CVEs), severity ratings, and patch cycles. Troubleshooting: Ability to investigate and fix issues that prevent successful software or security updates. Nice to Have Automation: Scripting experience (PowerShell or Python) is a plus. Cloud/Security: Familiarity with patching in cloud environments (Azure/AWS/GCP) or relevant certifications (e.g., Security+). Additional Information Perks You'll Enjoy Working in one of the Best Places to Work in Vietnam Building large-scale & global software products Working & growing with Passionate & Talented Team Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting Attractive Salary and Benefits Two performance appraisals every year and performance bonus Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia. Flexible working time Various training on hot-trend technologies, best practices and soft skills Premium healthcare insurance for you and your loved ones Company trip, big annual year-end party every year, team building, etc. Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming… Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,… Free in-house entertainment facilities (foosball, ping pong, gym…), coffee, and snack (instant noodles, cookies, candies…) And much more, join us and let yourself explore other fantastic things!

Responsibilities

Ensure full and timely patching coverage for all UK/NA server infrastructure according to security policies and rapidly investigate and fix high-priority threats. Maintain accurate documentation of all patching activities and remediation reports while coordinating with stakeholders across the business.