Technical Support - Work from Home

at  Teleperformance

THE OPPORTUNITY

Description
We’re looking for a Technical Support - Work from Home, working in the BPO industry in Alberta, Canada.
We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!

Customer service focus:

• Experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
• Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Obsesses over the customer experience and constantly strives to exceed their expectations
• Able to communicate clearly and effectively, both written and verbal (in required language)
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
• Approaches problems flexibly and can adapt and modify approaches without compromising outcome

Learning aptitude:

• Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
• Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
• Stays curious in the pursuit of professional excellence
• Effective time management strategy including the ability to multi-task, prioritize, organize and balance workload

Technical knowledge and expertise:

• Professional and/or personal technical troubleshooting experience
• iOS, Smartphone, Tablet, PC or Mac experience
• Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
• Is confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time

Resilience:

• Able to self-manage and work independently in a fast-paced and highly demanding environment
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed
• Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
• Self-awareness to identify, address, and manage navigating through challenges associated with the role
• Remains focused and poised despite criticism and setbacks
• Eager to receive feedback, embraces coaching, and demonstrates changes as a result
• Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure

EXPERIENCE REQUIRED FOR YOUR SUCCESS

• Associate’s degree or certification from an accredited program for technical and/or clinical education required
• 2 years in a technical or clinical/medical-based device support role
• Experience with the use of electronic documentation systems required
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Excellent communication/comprehension skills
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired – wifi connections are not permitted

Please refer the Job description for details