THE OPPORTUNITY

Description
We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!

TECHNICAL KNOWLEDGE AND EXPERTISE:

• Professional and/or personal technical troubleshooting experience
• iOS, Smartphone, Tablet, PC or Mac experience
• Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
• Confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time

EXPERIENCE REQUIRED FOR YOUR SUCCESS

Requirements:

• Associate’s degree or certification from an accredited program for technical and/or clinical education required
• Experience with the use of electronic documentation systems required.
• 2 years in a technical or clinical/medical-based device support role.
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Excellent communication/comprehension skills
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired – Wi-Fi connections are not permitted

Please refer the Job description for details